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Be on time for your clients

Be on time for your appointments & consultations. Punctuality conveys professionalism, respect and allows you to address & manage possible resistance on the part of the client. There’s a Catch–22 type joke (at least, I thought it was a joke) about clients’...

Check you have the right client

Check you have the right person before you begin your session. There is scope for confusion in busy clinics, but mistakes can occur even in otherwise empty waiting rooms. There was only one person in the waiting area. I said her name and she followed me into my room....

Prevent panic: keep your room cool

Prevent clients from panicking by keeping your room cool. Overheating clients can misinterpret a rise in room temperature as the onset of a panic attack. Panic occurs when benign physical sensations are interpreted as threatening, leading to a surge of adrenaline...

Always ask when you don’t understand

Asking when you don’t understand benefits you and your clients. Pretending to understand can discourage disclosure and support poor decision making. When I began working with people with learning disabilities, I was told “don’t pretend that...

Check your client can read and write

Checking that your client can read & write assists both you and them. Attempting to use questionnaires, journals or bibliotherapy with someone hiding their illiteracy could end your intervention before it has begun. Literacy isn’t essential in therapy:...

Use your casenotes as a Foley file

Making notes of information incidental to the case enhances interactions. The more personal details you retain, the more intimate the interaction and the greater the sense of personal attention. Compare & contrast the following: Last time you said you were going...