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Aim for reliability before availability

Reliability is more important than availability in the long run. Clients who know when you are not available can make informed choices regarding alternative sources of support. I once worked with a client who rang her GPs so frequently and insistently that they...

Think before you act for your client

Stop and think before you take action on behalf of your client. You may be depriving them of the opportunity to help themselves (with appropriate support). Therapists are people who want to help. People of equivalent qualifications in other fields are usually paid...

Give clients your full name and title

Introduce yourself with your full name and professional title. Clients can then decide how to address you as rapport builds, especially if you provide a reminder of your name (ie: a readable ID badge). One client called me “doc” for most of our first meeting,...

Using clients’ given names uninvited can backfire

Uninvited use of a client’s given name can impede rapport in a number of ways. Moving from a position of formality to informality and intimacy is easier than backtracking. A therapist’s first encounter with a client usually requires the use of their name, if...