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Writing when you speak preserves eye contact

Writing only when you are speaking maintains normal eye contact. This serves to normalise the interaction, reassures the client that they have your attention and that you are writing what they are saying. Writing while the other person is speaking reverses the normal...

Eye contact tells you when to speak

Steady eye contact from a client is your prompt to speak. Attending to eye contact helps us to minimise interruptions of the client’s train of thought and to be more comfortable with silences. In 1:1 conversation we spend 50% of our time looking at the other person....