Be aware of clients' information sources in addition to your own. Newspapers, magazines and online forums vary widely in quality, but may contain information of use to you and your other clients.
Checking that your client can read & write assists both you and them. Attempting to use questionnaires, journals or bibliotherapy with someone hiding their illiteracy could end your intervention before it has begun.
A source of good advice and good links to other reputable sites. BBC Health can be recommended by therapists who wish to encourage or support internet research by their clients.
Therapists should encourage and support, not dread, "helpful patients". Internet or other research by the client can indicate active involvement in treatment.
Be prepared to deal with the companions clients may bring to therapy. Dealing gracefully and helpfully with them can't hurt your relationship with the client.
Therapists often assure clients that the information they provide is confidential. Confidential is defined as â€œintended to be kept secretâ€. Whether the information will be kept as secret as the client (or therapist) imagines depends upon the therapist and the service.