There are two aims in any conversation: unambiguous expression of your own position and complete comprehension of the other person's views. We should always remember that neither of these is a realistic goal.
Making notes of information incidental to the case enhances interactions. The more personal details you retain, the more intimate the interaction and the greater the sense of personal attention.
Speaking more slowly can improve communication between therapist and client. Slow speech is more comprehensible and more considered.
Steady eye contact from a client is your prompt to speak. Attending to eye contact helps us to minimise interruptions of the clientâ€™s train of thought and to be more comfortable with silences.