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Use your casenotes as a Foley file

Making notes of information incidental to the case enhances interactions. The more personal details you retain, the more intimate the interaction and the greater the sense of personal attention. Compare & contrast the following: Last time you said you were going...

Writing when you speak preserves eye contact

Writing only when you are speaking maintains normal eye contact. This serves to normalise the interaction, reassures the client that they have your attention and that you are writing what they are saying. Writing while the other person is speaking reverses the normal...