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Be on time for your clients

Be on time for your appointments & consultations. Punctuality conveys professionalism, respect and allows you to address & manage possible resistance on the part of the client. There’s a Catch–22 type joke (at least, I thought it was a joke) about clients’...

You will upset your clients

Apparently innocuous comments can upset your clients. You can’t avoid triggering issues unknown to you, but you can be ready to respond if they are brought to light. One participant in a relaxation class became increasingly agitated as the relaxation script was read...

Prevent panic: keep your room cool

Prevent clients from panicking by keeping your room cool. Overheating clients can misinterpret a rise in room temperature as the onset of a panic attack. Panic occurs when benign physical sensations are interpreted as threatening, leading to a surge of adrenaline...

I have to breach confidentiality – part 2

Disclosures requiring that confidentiality be breached are rare. A little preparation should permit you to focus upon supporting your client through the process, preserving your therapeutic rapport. In part one, we considered how to react when a breach of...

I have to breach confidentiality – part 1

Disclosures requiring that confidentiality be breached are rare. A little preparation should permit you to focus upon supporting your client through the process, preserving your therapeutic rapport. For UK therapists there are three occasions on which it is mandatory...