We base our assumptions about normality on our own experience and risk mistaking the norms of our immediate social circle (or movies and TV) for demographic reality.
Asking when you don't understand benefits you and your clients. Pretending to understand can discourage disclosure and support poor decision making.
Checking that your client can read & write assists both you and them. Attempting to use questionnaires, journals or bibliotherapy with someone hiding their illiteracy could end your intervention before it has begun.
An accessible argument in favour of the scientific method. The book provides tools for discriminating science from pseudoscience and knowledge from speculation.
Judicious use of open & closed questions can empower clients. Restricting the range of responses when some are inappropriate or unavailable demands more of the therapist, but can be more supportive for the client.
Clients are likely to have questions about our services. Some may be asked, others may remain unspoken unless raised by the therapist.
A useful list of questions to ask your family doctor. These questions cover most eventualities in family medicine, but are also useful pointers to the information other therapists should be able to provide their clients.